Here at Yekpay we believe in 100% customer service and strive to please all customers. We always do our best to take care of our valuable customers.
In the unlikely event if any product that you have purchased is damaged or incorrect then you may return your product. To be eligible for a refund, the product must be returned to Yekpay in a resalable & unused condition. The item must be in the original packaging and returned with any accessories or free gifts within 5 Days from the day it was delivered.
1. Used or not in the same condition and packaging as you received it
2. Items which have been used or installed.
3. Products that have been tampered with or a missing serial numbers.
4. Products with missing labels or accessories.
1. If you received an item Damaged or incorrect then we may request you to share Pictures or a video with the order Number to [email protected]
2. If you received a damaged item then you will have to inform shipping company within 3 days of delivery.
3. Please make sure that all returned items are packed securely to prevent any loss or damage during transit.
Once we have received your Item then that will go under a quality inspection and the refund will be initiated if the returned item meets our return policy.
Note: If any cash on delivery or Fawry order is eligible for a refund then the refund will be deposited into your Yekpay Account as credit within 2 days and which is valid for 1 year. For all gateways, as soon as the refund will get initiated from Yekpay then it can take upto 14 working days to reflect the amount in your account and the delay may occur from the banks.
Any item not in its original condition or is damaged or have missing parts.
Items which are part of any sale/offer cannot be refunded unless they are faulty.
If you have any questions regarding the returns and refund policies then please contact us.